If you thrive in fast-paced environments and enjoy interacting with people, the City of Mississauga has the perfect opportunity for you. As a Guest Services Associate, you’ll play a vital role in ensuring patrons have a positive and enjoyable experience at the Paramount Fine Foods Centre – Main Bowl. This part-time position is ideal for individuals who are passionate about providing exceptional customer service and maintaining a safe, welcoming environment for all guests.
Job Overview
The Guest Services Associate position is an engaging role that focuses on assisting patrons, responding to inquiries, and upholding venue safety standards. Employees will have the opportunity to contribute to the vibrant culture of Mississauga by supporting events at one of the city’s key facilities.
This part-time role requires flexibility, with hours of work extending up to 24 hours per week, including late evenings, weekends, and holidays. Hourly wages range between $17.20 and $18.92, depending on qualifications and experience.
Key Responsibilities
As a Guest Services Associate, your duties will include:
- Welcoming and Assisting Guests:
- Greet patrons warmly and scan tickets to ensure smooth entry.
- Guide guests to their seats, including those with special needs or disabilities.
- Provide directional assistance for amenities like washrooms, concessions, and exits.
- Ensuring Safety and Order:
- Monitor crowd behavior and report unruly conduct to supervisors.
- Assist in emergency situations, including evacuations and medical incidents.
- Maintain clear pathways and monitor emergency exits to ensure safety compliance.
- Venue Maintenance and Policy Enforcement:
- Perform custodial duties to keep the venue clean and presentable.
- Enforce facility policies, such as prohibitions on food, beverages, and unauthorized recordings.
- Manage crowd control by organizing lines and preventing overcrowding.
- Emergency Preparedness:
- Respond quickly to potential hazards, fire alarms, or other emergencies.
- Stay prepared to handle unexpected situations, such as first aid incidents or evacuations.
- Customer Service Excellence:
- Address guest inquiries with professionalism and clarity.
- Distribute programs or giveaways as required.
- Act as an ambassador for the city, providing information about local attractions and amenities.
Skills and Qualifications
To excel in this role, candidates must meet the following requirements:
Minimum Age: Applicants must be at least 16 years old.
Education: A secondary school diploma is required.
Certifications:
- A valid Emergency First Aid Certificate/CPR "B" certification is mandatory.
- Smart Serve Certification is recommended, particularly for events involving alcohol service.
- Customer Service Skills: Strong communication skills and the ability to handle high-pressure situations are essential.
- Flexibility: Willingness to work late hours, weekends, and holidays is a must.
- Local Knowledge: Familiarity with Mississauga and its attractions is considered an asset.
Work Conditions
The role requires physical stamina and the ability to perform tasks such as standing for long periods, climbing stairs, bending, and lifting. Employees must also be comfortable working in environments with low lighting or high noise levels, depending on the nature of the event.
Why Work for the City of Mississauga?
Mississauga’s Paramount Fine Foods Centre is a hub for cultural and recreational activities, hosting events that bring the community together. By joining the team as a Guest Services Associate, you’ll gain valuable experience in event management and customer service, all while contributing to the city’s vibrant community spirit.
This position offers an excellent opportunity to develop communication, problem-solving, and teamwork skills, making it an ideal fit for students or individuals seeking part-time work in a dynamic setting.
Commitment to Equity and Inclusion
The City of Mississauga is dedicated to creating an inclusive workplace that values diversity and reflects the communities it serves. By applying an equity, diversity, and inclusion (EDI) lens throughout the employee life cycle, the city ensures equal opportunities for all candidates.
Accessibility and Accommodations
In compliance with the Accessibility for Ontarians with Disabilities Act, 2005, and the Ontario Human Rights Code, the City of Mississauga provides accommodations during the recruitment process. Applicants requiring accommodations are encouraged to notify Human Resources to ensure an equitable experience.
The Guest Services Associate position is more than just a job – it’s a chance to be part of an organization that values community, safety, and excellent service. Whether you’re helping patrons find their seats, ensuring safety during events, or creating a welcoming atmosphere, you’ll play a key role in making every event memorable.
How to apply
Submit your application in the given application portal
Application portal - Submit here
If you’re a people-oriented individual with a passion for service, don’t miss the chance to apply for this exciting role. The deadline for applications is December, 2024, so take the first step toward an enriching and rewarding experience with the City of Mississauga today!
