Location: Tsawwassen Mills Outlet (#2020), Canada
Position: Retail Team Lead
Adidas is seeking an energetic and motivated individual to join its team at the Tsawwassen Mills Outlet as a Retail Team Lead. This leadership position plays a pivotal role in supporting the store’s operational, sales, and customer service goals while mentoring and guiding hourly associates to deliver exceptional results.
Job Purpose
The Team Lead will act as a leader on the sales floor, assisting in the daily operations of the store and ensuring that associates are meeting customer service and sales expectations. By fostering a high-energy and goal-driven environment, the Team Lead will drive profitability and customer satisfaction while supporting staff development.
Key Responsibilities
- Assist management in overseeing day-to-day store operations and guide hourly associates in delivering excellent customer service.
- Motivate team members by providing positive reinforcement to promote a productive and high-energy environment.
- Conduct one-on-one or small group training for Sales Associates, covering product knowledge, store activities, job responsibilities, and company policies.
- Support merchandise displays, assist in restocking, and ensure store visuals align with adidas’ brand standards.
- Manage staffing needs, labor cost control, and employee scheduling as needed.
- Complete customer transactions at the point of sale, ensuring accuracy and adherence to company policies.
- Monitor and maintain the stockroom-to-sales floor product flow and communicate product levels and needs to management.
- Handle customer complaints, resolve issues, and promote goodwill to enhance public relations.
- Lead by example by actively participating in sales, customer service, merchandising, and stock-related tasks.
- Utilize selling techniques, including add-on sales and technical product descriptions, to enhance sales and train team members on these methods.
- Ensure the store remains clean, organized, and well-maintained.
- Perform other duties as assigned by the Store Manager.
Knowledge, Skills, and Abilities
- Demonstrated leadership qualities, with the ability to motivate and guide a team.
- Proficiency in using MS Word, Excel, Outlook, and point-of-sale systems.
- Strong problem-solving and decision-making skills.
- Excellent verbal and written communication skills.
- Ability to perform basic math operations, including addition, subtraction, multiplication, and division.
- Capacity to handle multiple responsibilities in a fast-paced, team-oriented environment.
- Physical stamina to stand for extended periods, lift merchandise up to 12 kg frequently, and occasionally up to 34 kg.
Schedule Requirements
Must have a flexible schedule, including availability for evenings, weekends, and holidays.
Ability to work overtime during peak sales periods such as Thanksgiving, Christmas, Easter, and Back-to-School seasons.
Qualifications
High school diploma or GED (completed or in progress).
At least three to six months of retail experience is preferred.
Why Join Adidas?
As a Retail Team Lead at adidas, you’ll be part of a global brand known for innovation, quality, and its commitment to fostering an athlete’s mindset among its employees. Adidas’ winning culture is guided by six core values:
- Courage: Take initiative and step up to challenges.
- Ownership: Be proactive, take responsibility, and follow through on commitments.
- Innovation: Explore new ideas and elevate performance.
- Teamplay: Collaborate and work together to achieve success.
- Integrity: Adhere to adidas’ standards and hold yourself accountable.
- Respect: Embrace diversity and treat everyone with dignity and empathy.
How to Apply
If you are a passionate leader ready to inspire a team and contribute to the success of one of the world’s most iconic brands, apply today to join the adidas Tsawwassen Mills Outlet as a Retail Team Lead. This is your chance to combine leadership skills with a love for customer service in an exciting and supportive work environment.
Take the next step in your career with adidas—where teamwork and innovation come together to achieve greatness!
Application portal - Submit application here
