Location: Mirabel Store, Canada
Position: Team Leader
Adidas is seeking a motivated and experienced Team Leader to join its Mirabel store team. This leadership position supports the store's sales, profitability, and operational goals by guiding hourly associates and ensuring smooth daily operations. If you are passionate about sportswear, customer service, and team development, this is an excellent opportunity to grow with a global brand.
Job Purpose
As a Team Leader, you will act as a mentor and motivator for hourly associates, ensuring they deliver outstanding customer service and meet sales targets. You will work closely with the management team to drive store objectives and provide training and support to team members.
Key Responsibilities
- Assist management in guiding daily store operations and hourly associates to achieve excellent customer service and maximize sales.
- Provide positive reinforcement to team members to foster a high-energy, results-oriented environment.
- Conduct training sessions for sales associates on product knowledge, store activities, job duties, and policies.
- Assist in recruiting, onboarding, and completing documentation for new hires.
- Support merchandise display, ensuring products are presented to attract attention and boost sales.
- Use customer service, training tools, and communication to align staff performance with store goals.
- Process customer transactions efficiently, including cash, credit, and check payments.
- Maintain inventory flow from the stockroom to the sales floor and communicate product levels to management.
- Handle customer complaints, examine returned merchandise, and resolve issues to promote goodwill.
- Lead by example by participating in sales, customer service, and store upkeep.
- Implement merchandising plans and contribute to sales floor adjustments, markdowns, and inventory replenishment.
- Ensure the highest level of adidas service is provided to every customer.
- Use selling techniques such as upselling and product recommendations to enhance sales and train associates on these methods.
Perform additional duties as assigned by the Store Manager.
Skills and Abilities
To succeed in this role, candidates should possess the following skills:
- Strong leadership abilities and the capacity to motivate and guide a team.
- Proficiency in MS Word, Excel, Outlook, and point-of-sale systems.
- Excellent verbal and written communication skills in both English and French.
- Strong problem-solving, decision-making, and organizational skills.
- Physical ability to stand for extended periods, lift merchandise up to 12 kg frequently, and occasionally up to 34 kg.
Flexibility to work evenings, weekends, holidays, and overtime during peak sales periods.
Qualifications
- High school diploma or equivalent required.
- At least three to six months of retail experience preferred.
Why Join Adidas?
Adidas offers an exciting and dynamic work environment where employees are encouraged to embrace the athlete’s mindset. The company culture is rooted in six core values:
- Courage: Take initiative and act on opportunities.
- Ownership: Be proactive, take responsibility, and follow through on commitments.
- Innovation: Seek new ideas and ways to improve performance.
- Teamplay: Collaborate and work together to achieve goals.
- Integrity: Adhere to company standards and hold yourself accountable.
- Respect: Treat everyone with dignity and empathy, embracing diversity.
How to Apply
Adidas welcomes applications in both English and French. To apply, visit the application portal, upload your resume, and provide the required personal and job-specific information. Candidates will be asked to indicate if they have worked for adidas previously and how they heard about the position.
Take this opportunity to lead a talented team and contribute to the success of an iconic global brand. Join adidas Mirabel Store as a Team Leader and inspire excellence in retail!
Apply now and start your journey with adidas - Submit application here
