Location: Chatham, Ontario
Position Type: Part-Time, Permanent
Salary: Starting at $22.95/hour
Serco Canada Inc., a leading provider of essential services across Ontario, is seeking enthusiastic and professional individuals to join their team as a Customer Service Agent 3 at the Chatham DriveTest Centre. This exciting opportunity is perfect for those who enjoy working in a high-energy, customer-focused environment.
Position Overview
The Customer Service Agent 3 is integral to the smooth operation of Ontario DriveTest Centres. You will assist the public in various stages of the driver licensing process, ensuring accuracy, efficiency, and a positive customer experience. From answering inquiries and verifying documentation to collecting fees and administering tests, this role offers a dynamic and rewarding work environment.
Key Responsibilities:
- Assist customers with driver licensing services and provide accurate information.
- Evaluate eligibility for various classes of Ontario driver’s licenses.
- Review and verify applicants' identity documents for validity.
- Administer vision screening, knowledge tests (written and oral), and issue temporary licenses.
- Schedule and dispatch road tests.
- Collect fees for transactions and maintain records.
- Investigate errors on driver records and initiate corrections.
- Comply with health, safety, and confidentiality regulations.
- Ensure a clean, safe, and professional work environment.
Qualifications and Skills
Education and Certifications:
- High school diploma (GED) or higher.
- Successful completion of Serco’s Customer Service Agent training program.
- A valid Ontario Class G driver’s license.
Experience and Knowledge:
- At least two years of customer service experience with a proven track record of excellence.
- Familiarity with the Highway Traffic Act, related regulations, and government policies.
- Intermediate computer skills, including proficiency in relevant software.
Key Skills and Competencies:
- Strong customer service and interpersonal communication skills.
- Ability to manage sensitive personal information responsibly.
- Exceptional organizational and multitasking abilities.
- Proficiency in assessing and evaluating applicant information accurately.
- Decisive and effective problem-solving skills under pressure.
- Ability to maintain professionalism and self-control in stressful situations.
Working Conditions
This position involves interaction with the public in a professional office setting. While the work environment is safe and secure, the role may occasionally require extended hours or Saturday shifts during peak periods. A formal training program, including classroom instruction and on-the-job shadowing, will be provided.
Physical and Mental Demands:
- Mental: Moderate to high intensity for 4+ hours daily.
- Physical: Low-intensity activity for less than 2 hours daily.
Why Join Serco Canada Inc.?
As part of a global organization with over 9,000 employees in North America, Serco offers a supportive and inclusive workplace where every contribution matters. Employees have access to robust training programs, opportunities for career advancement, and a comprehensive benefits package.
Serco values innovation and is committed to fostering a culture of excellence. Whether you’re building your career or looking for a stable and rewarding role, Serco provides the tools and support you need to succeed.
Diversity and Inclusion
Serco Canada Inc. is an equal-opportunity employer dedicated to inclusive, barrier-free recruitment. Accommodations for applicants with disabilities are available upon request. Serco embraces diversity and evaluates applicants based on qualifications, experience, and merit without discrimination.
How to Apply
Interested candidates are encouraged to apply online for this position. The application process is quick and easy, taking just a few minutes. For inquiries or assistance, please contact Serco’s Human Resources team.
Application Link: Submit your application here
Join Serco today and be part of a team that makes a difference every day!
